Privacy Policy

Last updated: 15/04/25

At Vallavean Canine Services, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and canine services.

1. Who We Are

Vallavean Canine Services offers professional dog and canine services, including but not limited to dog walking, boarding, training, and grooming. Our website address is: www.vallaveancanineservices.co.uk

2. What Information We Collect

We may collect and store the following types of information:

Your name and contact details (email, phone number, address)
Information about your dog(s), including name, breed, age, medical and behavioural information
Payment and invoicing information
Any additional information you choose to share with us (via forms, email, phone)

3. How We Use Your Information

We use your data to:

Provide and manage our services
Communicate with you regarding bookings, updates, or emergencies
Send invoices, receipts, or other relevant documentation
Improve our services and customer experience
Comply with legal obligations

We do not share your data with third parties unless legally required or with your consent (e.g., in an emergency with a vet).

4. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience and collect anonymised data for analytics (e.g. Google Analytics). You can choose to disable cookies in your browser settings.

5. How We Protect Your Data

We take data protection seriously and implement appropriate technical and organisational measures to safeguard your information. This includes secure devices, encrypted storage, and limited access.

6. Your Data Rights

Under UK GDPR and data protection laws, you have the right to:

Access your personal data
Request correction or deletion of your information
Withdraw consent at any time
Lodge a complaint with the ICO (Information Commissioner’s Office) if you feel your data rights have been violated

To exercise any of these rights, please contact us directly using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or the way we handle your data, please get in touch:

📧 Email: rachel@vallaveancanineservices.co.uk
📞 Phone: 07796258367
🌐 Website: www.vallaveancanineservices.co.uk

Thank you for trusting Vallavean Canine Services with your pets and your privacy. 🐾